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Warrnambool City Council response to corona virus

Updated : 2020-04-21Source : Littlerock.gov

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To help contain the spread of COVID-19, Warrnambool City Council is encouraging all residents to follow advice from the Department of Health and Human Services (DHHS).

The latest advice is available at the DHHS website: www.dhhs.vic.gov.au/coronavirus

Council has also enacted its Business Continuity Plan.

The Business Continuity Plan provides guidance on how Council can maintain important services during adverse events such as a pandemic.

“Our plan looks at how we care for our staff and how we prioritise our services so that those in the community with more critical needs are cared for as a priority,” Chief Executive Officer Peter Schneider said.

“We are working with South West Healthcare and are guided by the expert advice from the DHHS.

“COVID-19 is challenging the way in which all of us conduct our lives, businesses and operations but if we heed the expert medical advice, be understanding and co-operative, we can help to contain the virus and mitigate its impacts on our community.

"Council is continuing to provide its community support services, which care for some of the more vulnerable people in our community.”

The Civic Centre is now closed to the public. Council is reqeusting that you raise issues via phone or internet. When making payments, we invite you to make use of online and self-serve transactions. Alternatively, credit card payments can be processed over the phone by calling 5559 4800.

DHHS has a suite of translated resources available for people from culturally and linguistically diverse backgrounds.

SBS provides news and information about COVID-19 (coronavirus) in 63 languages.

Current status of Warrnambool City Council sites and services

Site/service	Date and time information is current: April 21, 9am. Information subject to change depending on advice from the Department of Health and Human Services. Services not listed are operating as normal until further notice.
AquaZone	Closed to the public from Sunday March 22.
Airport	Terminal building closed.
Archie Graham Community Centre	Closed to the public. For general enquiries about Council’s Ageing and Disability services including - My Aged Care - Regional Assessment Service - Archie Graham programs and services Phone: 5559 4920 Email: agccustserv@warrnambool.vic.gov.au Home Support Services will continue to be provided including: - Meals on Wheels - Personal Care - Domestic Assistance - Respite Care For enquiries about these services, phone: 5559 4801
Beaches	Lady Bay and the Promenade remain open however social distancing regulations apply. The Department of Environment, Land, Water and Planning has advised that Victoria Police will monitor beaches and be issuing on-the-spot fines for individuals who break social distancing rules.
Boat ramps and jetties	Closed to recreational fishing
BMX Track	Closed
Childcare	Still operating.
Civic Centre	Closed to the public. Residents can resolve issues via phone or internet. Tel: 5559 4800. Email: contact@warrnambool.vic.gov.au Lodge an online request: www.warrnambool.vic.gov.au/lodge-request
Community playgroups/simply singing/ holiday program	Postponed until further notice.
Council meetings	The April 6 open meeting has been cancelled to reduce the risk of spreading COVID-19.
Early Childhood Services	Kindergartens and childcare centres are open for now. Childcare services are operating but there will be no excursions.
Events	Welcomes for Deakin University medical and international students cancelled. Tourism industry conference cancelled. TEDxWarrnambool postponed.
Environmental Health Services	Still operating.
Family Services	Still operating.
Fines and infringements	Those who have been fined or issued with an infringement ticket can apply to defer the payment. Applications are assessed against Council's hardship provisions. Click here to apply.
Flagstaff Hill/ Visitor Information Centre	Closed to the public from 5pm, March 20. Visitor inquiries by telephone and online only.
Gymnastics Centre	Closed to the public.
Immunisation service	Still operating.
Kindergartens	Operating until March 28.
Library	Closed until April 28. All items currently on loan will be automatically renewed until such time as the library re-opens to the public. Items can also be returned through the Library returns chute which is now open 24/7. Monthly home library deliveries are currently extended to all Library members residing in Warrnambool. Staff are still available to take your call on 5559 4990. Fines will be waived for all library materials returned until further notice For further information: www.crlc.vic.gov.au
Lighthouse Theatre	All performances have been suspended until 30th April, in line with the restrictions on mass gatherings. Patrons should visit the Lighthouse Theatre website for the latest status of all upcoming performances and events. Where possible, events will be rescheduled. In accordance with the Ticketing Code of Practice, refunds will be made where a performance is cancelled. The Box Office remains closed to in-person transactions, however is available via the phone (5559 4999) during our regular box office hours.
L2P program	Closed.
Maternal Child Health	Still operating, but consultations will be conducted over the phone. The Maternal and Child Nurse will call you at the time of your appointment.
Meals on Wheels, Home and Community Care Services	Domestic assistance - still operating. Personal care - still operating. Respite and care support - still operating but without excursions. Home maintenance - mowing and pruning still operating, limited home modification work (eg building ramps, installing rails). Meals on wheels - still operating. Social support groups - not operating.
Outdoor spaces	Barbecues, dog park, skate park and playgrounds closed.
Parking	Free parking in the city centre until at least June 30. Time limits still apply.
Parks and Gardens	Normal maintenance schedule.
Pet registration	Pet owners can apply to defer this payment. Applications are assessed against Council's hardship provisions. Click here to apply.
Rates	Ratepayers can apply for rate deferrals. Applications are assessed against Council's hardship provisions. Click here to apply.
Saleyards (SWVLX)	Weekly sales and monthly store sales to continue while adhering to physical distancing and other rules. Please only attend if absolutely necessary and as long as your attendance in not in breach of physical distancing rules or any other advice from the Department of Health and Human Services.
Surfside Holiday Park	Powered and unpowered campsites Surfside Holiday Park will be closed from 5pm Wednesday, March 25. Surfside cabins will be made available on compassionate grounds and for people who require accommodation as they transit home.
Toilets	A number of Council public toilets have been closed. Those still open are: Koroit Street, McGennans Carpark, Foreshore Pavilion, Gilles Street, Payne Reserve Dennington, Swan Reserve and; Botanic Gardens.
Vacation Care	Vacation Care will proceed at this point from Monday March 30 for parents/guardians working in essential services. Numbers are strictly limited and a modified program will be provided to children to ensure social distancing is maintained as much as practicable. Additional hygiene measures will be in place throughout.
Warrnambool Art Gallery	Closed until further notice.
Warrnambool Stadium	No sporting competitions are taking place.
Waste Collection	Operating as normal.
West Warrnambool Neighbourhood House	Closed until further notice. If you live in the West Warrnambool or Dennington area, West Warrnambool Neighbourhood House is providing an outreach service together with Lifeline and Warrnambool District Foodshare. For items such as food hampers, toiletries, blankets, warm clothes, books, puzzles, games and DVDs contact Jill on 0418 944 276 or jbourke@warrnambool.vic.gov.au.
Youth Services	Youth Achiever Awards will be conducted online. Further details to come.